Shipping policy

Your order is important to us. We strive to revert & ship out your order within 1-3 business days.

Missing Order Confirmations

Important: If you have paid and did not hear from us within 24 working hours, kindly contact us immediately at hello@tsukisoap.com

Include these details when you write to us:

• Date of order:
• Name:
• Contact number/email:
• Payment receipt/slip:
• Shipping address:

Shipping

Estimated delivery times

Singapore: 3 - 5 business days

Malaysia: within 5 - 7 business days. 

Other countries: 1 - 2 weeks, depending on local delivery services.

Tracking numbers will also be provided after we have sent your parcel.

Due to COVID-19, shipping times may be delayed. Thank you for your patience!

Customs Charges

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 2 weeks to arrive after they are shipped since all orders must pass through customs.